Refund policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Customers are responsible for return shipping costs for change-of-mind returns.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact support@litonocell.com. A return address has not yet been published. Please contact us before sending a return.

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us with return questions at support@litonocell.com.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can investigate and resolve the issue.

Exceptions / non-returnable items

Certain types of items cannot be returned, including perishable goods (such as food, flowers or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us with questions or concerns about your specific item.

Sale items and gift cards cannot be returned.

Exchanges

The fastest way to obtain the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period

Notwithstanding the above, if the merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, the item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund was approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that your bank or credit card company may take additional time to process and post the refund.

If more than 15 days have passed since we approved your return, please contact support@litonocell.com.